FAQs

House Removals Questions & Answers

Answer:

Since every job is different, with diverse volumes to be moved, items that need special care, and access requirements, we cannot give a reliable price here on our website. However please feel free to complete the online form or give us a call so we can give you an idea on the likely cost, and we’re happy to come and visit you for a survey to give you a fixed price for your move. Our pricing is in line with other professional removal firms but we also Guarantee we will beat any quote.

Answer:

We can move you to or from anywhere in the UK.

Answer:

We run a few different sizes of vehicles, each with their own strengths and weaknesses but it allows us to tailor the vehicles to the job.

3.5 Tonne Luton vans are mainly used for small moves, single items, and specialist items (pianos etc). They are great for getting close to the front door but they are easy to be made to be overweight when loaded up.

HGV rucks can handle the entire contents of a 3/4/5 bedroomed properties, large office moves and are capable of carrying much heavier loads for distance moves, this means we’re not at risk of running overweight, which would have knock-on effects on the delivery of customer’s belongings as the vehicle would be impounded until the excess weight was removed.

The negative of the larger trucks is that sometimes there’s sometimes a long walk to the front door!

Typically we send a combination of smaller vehicles and/or larger vehicles dependant on the size of the job.

Answer:

We are able to dismantle any items that need to be taken apart, however, please make us aware of this at the time of the quotation survey or upon booking. It’s worth asking us during the survey if certain items may need stripping as some larger items may come out of the house in one piece. If not informed specifically to do so, we assume that the larger items which cannot be moved whilst assembled will be dismantled prior to the crew’s arrival, and if they’re not then extra time will be needed and extra costs incurred.

This depends entirely on the durability of the chest of drawers and the weight. Normally most small to the medium sized chest of drawers are ok to have lightweight soft items left in (i.e. clothing) provided the unit itself is sturdy. If it is too heavy or has breakable items in, or there are risks of the unit collapsing whilst being carried we will be unable to move them so they will need to be emptied. If you’re unsure, please free to ask our advice whilst we are carrying out the quotation survey.

Our typical quotation assumes that any items which are in the loft will be brought down by yourselves, so if you want us to quote for emptying the loft please let us know. However, unless your loft is boarded out and is fully lit our insurance and our own risk assessments will not allow our staff to undertake such work.

Yes, our staff endeavour to make sure everything goes to the correct place in your new home. Typically most items are returned to the equivalent rooms from which they came, however, if items need to go to a different location please tell them before or whilst the item is being carried in. It is preferable to be told where the larger items are to go before the unload starts as this will ensure space is left for them and isn’t filled with boxes or other items! Although the crew are happy to place items exactly where you want them in the rooms, and they can re-arrange items if needed, please be mindful that the quotation assumes items don’t need to be moved around once they have been placed into your new home.

Yes, in addition to the required road risks, employers and public liability insurances, we also have removals-specific goods in transit insurance to cover the carriage of your possessions (nb this shouldn’t be confused with RHA / general freight insurance which some firms advertise) Our standard quotation includes goods in transit insurance up to a certain value, but the value of the insurance can be increased should your items be worth more, and extra provision needs to be made for unusual/ high-value items, but this can be discussed during the quotation survey.

We sell packaging materials, bubblewrap and boxes, which we can either deliver to you (subject to order value) or you’re welcome to collect. Whilst we also sell wardrobe boxes, we use portable wardrobes to move your hanging garments which we bring with us on the day of the move so it’s not necessary to buy these unless you need to use them after the job is completed. We don’t require you to box up or wrap TVs and large mirrors/pictures as we carry protective materials which we use on the day.

Yes, we are able to provide a packing service on request and are happy to quote for either a full pack, where we pack all loose or small items into boxes or a china and breakables pack, where only the more delicate items are packed. The advantage to using our packing service is that you can be assured the fragile items will be well protected, we can usually pack your contents in a shorter timeframe, and we would usually accept liability if contents within boxes that we pack are damaged during the move.

Yes, we are able to move pianos. These will have been noted during the quotation survey and so allowed for in the price of your removal. We can also move pianos on their own so will happily provide a quote for this, so please contact us using the contact form or call us.

Both our vehicles types are very well maintained to prevent situations like this. We are covered with international breakdown cover and we often have a backup van on standby.

Unfortunately, there are some unreliable people operating in the removals industry which has partly tarnished customer’s views. We pride ourselves on our reliability great level of service. We have enough experience to not overbook ourselves and we don’t believe in overworking our staff. The most common comments we hear about firms that customers have previously used is that they turned up late, or the van wasn’t big enough so not everything could be moved out before key release, or that the firm phones and cancels at the last minute. You may find lower-cost operators tend to book in extra jobs before or after your removal and make their staff work much longer hours, but even some seemingly well-established firms have been known to cancel lower-paying jobs in favour of a more profitable removal coming in.

The best way to ensure you have a reliable company is to do research, ask people for recommendations (including estate agents and solicitors) and consider looking into how well established the form is, however, the easier way is to just give us a call! 

And also don’t forget we guarantee we will beat any other removal companies quote.

Commercial Removals Questions & Answers

We can move IT equipment if needed and can work with your IT department to make sure the new office is up and running as quickly as possible. There is also an option should you not have an in-house IT team for us to quote for setting everything back up, and can partner with a professional IT company for the more complicated installs.

This depends on whether the photocopier belongs to your company. If the copier belongs to your company there will be no problem moving and installing it. If it is leased, however, we will need permission from the leasing company.

Yes, we can move fire safes or secure safes. Some moves require us to bring extra equipment, particularly if the safe needs to go up or down stairs, but we’ll work all that out and allow for it in the quote.

Yes, we are able to dismantle furniture and reassemble after it has been moved.

We are happy to carry out the move at whichever time you request, and some of our customers prefer the weekend or evening option as it greatly reduces the disruption to the business.

We are able to detail what is needed, but it is your responsibility to get in contact with the local council and ensure suitable and safe parking at the premises.

For safety purposes, filing cabinets typically need to be emptied but please seek our advice during the quotation survey.

We are able to arrange the supply of plastic crates if required, with security seals for any confidential items if needed.

This depends on your requirements. Often, we’ve found that businesses like to do their own so that it is organised how it’s needed.

Yes, we are able to apply protection to anywhere you would like us to, however, please make us aware of this during the quotation. Protection against water and mud being walked in is usually included however more specialist protection would need pricing.

Yes, and we find this is sometimes a preferred option for companies as we are usually more skilled at moving large furniture that the organisation’s own porters.

We are able to securely store anything required in our own storage facilities. There are different storage options available, including self-storage, document storage, and storage containers.

Have A Question?

Ask our experts